FREQUENTLY ASKED QUESTIONS

Why do I need to register my alarm?

It is important that the VSP have accurate information regarding alarm holders expecting VSP response, including the property owners mailing address, directions to the property and alarm company information. This allows the VSP to work closely with the property owner in the event of a false alarm.

How do I register my alarm?

By filling out the Registration Form provided.

What is the cost to register my alarm?

There is an annual registration fee of $50.00.

Where do I send my registration form?

Please mail your registration form to:

Vermont State Police
Attn: Margie Klark, Alarm Coordinator
103 South Main Street
Waterbury, VT 05671-2101

Registration forms may also be emailed to mklark@dps.state.vt.us

What is a false alarm?

A false alarm is defined as the notification to the VSP by electronic or telephonic means that an emergency situation exists, when an emergency or circumstances that could be perceived as an emergency do not exist.

How do I know that I had a false alarm if I wasn’t home?

The VSP will send you written notification of any false alarms to the mailing addresses provided on your alarm registration form.

What is the cost for a false alarm?

Fees for false alarms are based on a one year period of time. You are allowed one (1) free false alarm at no cost. The second false alarm received during the same year will be assessed a fee of $50.00 and the third false alarm is $75.00. All false alarm fees must be paid within thirty (30) days of the invoice date to avoid being placed in non-response mode.

What happens if I have three or more false alarms in a year?

After three (3) false alarms per calendar year, your alarm will be placed in non-response mode. Should you wish to have the Vermont State Police begin responding again, you must comply with our reinstatement policy. Your alarm will remain in non-response mode until compliance with the reinstatement policy is met.

How can I pay my invoices?

Make checks payable to:

The Department of Public Safety

Mail all payments to:

Vermont State Police Headquarters
Attn: Margie Klark, Alarm Coordinator
103 South Main Street
Waterbury, VT 05671-2101

If my alarm is currently in non-response mode, how do I get the VSP to resume response?

Follow this link - The Alarm Reinstatement Policy outlines the steps you need to follow to be reinstated.

Can I appeal and/or dispute a false alarm charge?

Please submit any disputes in writing to:

Vermont State Police
Attn: Margie Klark, Alarm Coordinator
103 South Main Street
Waterbury, VT 05671-2101

How do I prevent false alarms?

We have provided suggestions for false alarm prevention - follow this link to review them.