SUPPORT SERVICES DIVISION

The mission of the Support Services Division is to provide all civilian and sworn personnel of the Vermont State Police with the resources required to effectively perform their assigned duties and to enhance the capabilities of the Vermont State Police. Each section within the Support Services Division is an integral part of the planning and management of a broad range of services provided to the organization. The Division is broken down into four sections, namely the Office of Professional Development, Office of Technology Services, Fleet Services and Quartermaster. The Office of Professional Development will support the career and professional development of every sworn member, auxiliary trooper and emergency communications personnel and will work cooperatively with all stakeholders to:

Major William Sheets

• Establish outreach programs to recruit and hire individuals whose core values reflect those of the Vermont State Police.
• Promote individual development and advancement through continuing training and development programs designed to build and expand professional skills and knowledge.
• Endorse programs that foster the total health and well-being of our members.
• Retain talented individuals within the Vermont State Police.
• Engender a culture of mentorship throughout the department.
• Cultivate the next generation of public safety leaders.
• Engage members in the policy and procedure review and development process.

The Office of Technology Services will enhance the productivity of our members and provide easy access to information technology services. The Office of Technology Services is the foundation of user support and will:

• Provide a single point of contact for accessing technology based resources and services.
• Implement cost-effective technology solutions, including web-based technology support.
• Maintain the state police internet web page and the intranet resource page for VIBRS users.
• Significantly increase managerial oversight of technology purchases, inventory, and systems.
• Coordinate the technology requirements of the state police with Criminal Justice Services personnel.
• Provide oversight of building construction and renovation projects.
• Support the technology requirements of our emergency communication centers.
• Augment our ability to detect and apprehend those who exploit and victimize others through the use of technology.

Fleet Services will provide members with the appropriate transportation to perform their official duties safely and economically. The Fleet Services staff will:

• Manage the fleet in a manner that insures the lowest possible operational cost while maintaining consistently high mechanical quality.
• Provide purchase, maintenance, and repair services for the department’s vehicle fleet.
• Outsource certain routine services such as inspections, oil changes, brake repairs, and other maintenance services to significantly reduce any negative impact on service levels.
• Provide support for training programs, such as the Emergency Vehicle Operation Course, and enhance the positive public image of the department with a well-maintained fleet of vehicles.

The role of the Quartermaster is to provide supply support and field services to members of the department and will:

• Manage efficient and cost-effective equipment inventory and distribution systems
• Maintain positive relationships with department supply vendors
• Prepare and submit equipment purchase orders
• Participate in sworn staff inspection functions
• Provide Honor Guard services for special events

The Support Services Division Commander is Major William Sheets. The Major can be reached at the address below.

Vermont State Police Headquarters
103 South Main Street
Waterbury,VT 05671-2101
Telephone - 802.241.5260

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